Frequently Asked Questions

General Information

What types of events can your banquet center host?

Our banquet center can host a wide range of events, including weddings, corporate meetings, conferences, birthday parties, anniversaries, and other special occasions.

Where are your banquet centers located?

Our banquet centers are located at:

  • Hamilton - 1050 Rymal Rd E, Hamilton, ON L8W 3N6
  • Ancaster - 1365 Sandhill Dr, Ancaster, ON L9G 4V5
  • Burlington - 2020 Lakeshore Rd, Burlington L7R 4G8

What are your hours of operation?

We are open from 9 AM - 6:00 PM Monday through Friday and from 10:00 AM - 6:00 PM on weekends. Hours may vary.

Booking and Reservations

How do I book an event at your banquet center?

To book an event, you can contact us via phone, email, or fill out our online booking form on our website. Please see the contact information for each location below:

Emails:

Phones:

  • Hamilton - 905-388-4411
  • Ancaster - 905-304-4416
  • Burlington - 905-631-6011

How far in advance do I need to book my event?

We recommend booking as early as possible to ensure your preferred date is available. Typically, events are booked 6-12 months in advance.

Is a deposit required to reserve a date?

Yes, a deposit is required to secure your event date. The amount of the deposit will be discussed during the booking process.

Accessibility and Parking

Is your banquet center wheelchair accessible?

Yes, our facility is fully wheelchair accessible, including elevators (Ancaster location), and accessible restrooms.

Do you have parking available?

Yes, we have ample parking space available for your guests, including designated handicapped parking spots. Parking is free at our Hamilton and Ancaster locations, however parking is paid at the Burlington location.

Facilities and Services

What is the capacity of your banquet center?

Our Hamilton banquet center can accommodate up to 400 guests. We have two rooms and setups to cater to different sizes of gatherings.

Our Ancaster banquet center can accommodate up to 300 guests on the mezzanine level and up to 300 guests on the upper level. We have four rooms and setups to cater to different sizes of gatherings.

Our Burlington banquet center can accommodate up to 200 guests. We have three rooms and setups to cater to different sizes of gatherings.

Do you provide catering services?

Yes, we offer a variety of catering options, including plated dinners, buffets, and hors d’oeuvres. Our culinary team can work with you to create a custom menu that suits your event.

Can I bring in my own food and beverages?

We have in-house catering services, but we do allow outside licensed and insured vendors for certain types of events. Please contact us for more details and our policy on outside food and beverages.

Do you offer decorations and event planning services?

Yes, we offer comprehensive event planning services, including decorations, floral arrangements, and coordination with vendors. Our event planners can help bring your vision to life.

Technical and Equipment

Do you have audio-visual equipment available?

Yes, we have state-of-the-art audio-visual equipment, including projectors, screens, and microphones.

Is Wi-Fi available at your facility?

Yes, complimentary Wi-Fi is available throughout our banquet center for you and your guests.

Policies and Guidelines

What is your cancellation policy?

Our cancellation policy varies depending on the type of event and the time of cancellation. Please refer to your contract for specific details or contact our event coordinator.

Can I tour the facility before booking?

Absolutely! We encourage prospective clients to schedule a tour of our facility. Please contact us to arrange a convenient time for your visit.

Do you have a preferred vendors list?

Yes, we have a list of preferred vendors that we work with regularly and recommend for various services, including photography, entertainment, and floral arrangements.